Refund Policy
Last updated: October 26, 2026
This Refund Policy applies to purchases made in the Vancity Adventure shop at vancityadventure.ca. The shop is operated by Vancity Adventure Films Inc., #131–19567 Fraser Hwy, Surrey, BC V3S 9A4, Canada. To start a return or ask a question about an order, contact us at info@vancityadventure.ca.
Returns — 30 Days
We accept returns of physical merchandise within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging. To arrange a return, email us first at info@vancityadventure.ca with your order number.
Damaged, Defective, or Wrong Items
If your order arrives damaged or defective, or we sent the wrong item, contact us within 14 days of delivery with a photo of the issue. We will send a replacement or issue a full refund — your choice — and we will cover any return shipping in these cases.
Return Shipping
Except for damaged, defective, or incorrect items, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method, as we cannot process a return we do not receive.
Refunds
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original method of payment within 5–10 business days of approval. Original shipping charges are non-refundable except where the return is due to our error.
Exchanges
Need a different size? Email us at info@vancityadventure.ca and we will arrange an exchange for any unused item, subject to availability.
Non-Returnable Items
For hygiene and safety reasons, final-sale and clearance items marked as such at the time of purchase cannot be returned. Gift cards are non-refundable.
Print-on-Demand Products
Some products are printed and shipped by our print-on-demand partners. These items are made to order and follow the same return promise above for damaged, defective, or incorrect items; for change-of-mind returns on made-to-order items, contact us and we will do our best to help.
Contact Us
info@vancityadventure.ca — we usually reply within 2 business days.
